Logging Tools for Network Tunnel Clients

To capture a session during which a user is running either of the network tunnel clients, have users follow these steps and email you the results. The Windows procedure differs from the one for MacOS and Linux users.

To run ngutil on a Windows client computer

1. Go to a command prompt: Click Start > Run, and then type cmd in the Open field; if you are using Windows Vista, Click Start, and then type cmd in the Start Search field.

2. At the command prompt, clear the event log and set the severity level by typing the following command:

   ngutil -reset -severity=debug

3. Start the network tunnel client and perform any actions the system administrator wants captured in the log.

4. At the command prompt, type ngutil > log.txt to write the buffered log messages to a file named log.txt in the current directory.

5. Send the log.txt file to the administrator.

6. Alternatively, you can run ngutil -poll to see real-time logging on the client computer. (Press Ctrl-C to stop logging.)

You can also have users type the ngutil -tail=1000>client-log.txt command; this sends the most recent 1000 lines in the client log to a file named client-log.txt in plain text.

For more information on the syntax for the ngutil command, type ngutil -help at the command prompt.

To save session information on a client computer (MacOS or Linux)

1. Start the network tunnel client and perform any actions the system administrator wants captured in the log.

2. On the client device, locate the files AvConnect.log and AvConnectUI.log and send them to the administrator.