SonicOS 7 NSv Getting Started Guide for AWS

Diagnostics

In the Diagnostics screen, you can send diagnostics to SonicWall Technical Support. This has the same functionality as clicking SEND DIAGNOSTIC REPORTS TO SUPPORT in the INVESTIGATE | Tools | System Diagnostics page of the SonicOS web management interface.

Your NSv virtual machine must have internet access to send the diagnostics report to SonicWall Support.

To send the diagnostics report, select Send in the main view to highlight it, then press Enter. A dialog box showing the diagnostics send output is displayed. The last message indicates success or failure.

Press the Esc key to close the dialog.

Any errors during the Send process are displayed in the Send diagnostics dialog box.

Common reasons for the report failing to send include:

  • Misconfigured/missing default gateway

  • Misconfigured/missing DNS servers

  • Inline proxy

The Send Diagnostics tool does not currently work through HTTP proxies.

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