Getting Additional Help

The Unified Management offers different ways of help to resolve the issues with the SonicWall products and licensing.

If you are facing an issue with an existing SonicWall product, refer to our Knowledge Base portal, a library of the solutions documented for past issues for a quicker solution.

If the Knowledge Base portal does not provide a solution for the issue and:

• The issue needs immediate attention or live troubleshooting, contact our dedicated live support team of your region.

• The issue does not require immediate attention, log a Customer Support Case based on the issue on Admin Settings | Support & Resources > Customer Support Case page.

  • Technical Service Request: You can log a Technical Service Request for basic troubleshooting or general technical support questions. For more information, refer to Creating a Technical Service Request.
  • Customer Service Request: You can log a Customer Service Request for assistance with registration or licensing. For more information, refer to Creating a Customer Service Request.

  Once you log a support case, our customer support team will contact you via E-mail for further investigation and assistance. The issue will be solved and the solution will be provided in one business day. You can also manage the case from Admin Settings | Support & Resources > Customer Support Case page.