To create a new user group
Navigate to Admin Settings | Users Access Management > User Groups / Monthly User Groups > User Groups.
Monthly User Groups is available only if you an active monthly subscription.
Select the MSP from the drop-down menu under which you want to create a new user group.
Select Global from the drop-down menu if you want to create a User Group for Master MSP organization.
Click the Tick mark next to the Name box.
On successful User Group creation, you get Success notification.