Super Admins of the account cannot be removed from the user groups.
To remove a user from the user group
Select the MSP from the drop-down menu.
Only the Master MSP gets the MSP drop-down menu.
Select the User Group from the menu to which user to be added.
Use Search option to filter the required user group from the list if required.
In the Users section, hover over the user to be removed from the user group and click the Removenext to the user name.
Remove button is not available for Super Admins.