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What happens to cloud backups when products are transferred to another account?

06/30/2022 2 People found this article helpful 20,075 Views

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    Description

    When a firewall product has cloud backup instances, and if the product needs to be transferred to a different account then the cloud backup instances can be either deleted or preserved, depending on the selection of the option while performing the transfer action.

    Resolution


    1. Access your MySonicWall.com account and then go to Product Management | My Products
    2. Select the product that needs to be transferred to another account
    3. Click on the "Transfer Products" menu
    4. From the "Transfer products to" popup window select the "User account" tab
    5. Add the account email address which the product will be transferred to
    6. If the existing cloud backup instances needs to be deleted then select the option that is highlighted. 
    7. If the existing cloud backup instances need to be preserved, the highlighted option should not be selected.
    8. Click on the "Transfer" button to complete the process.

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