Unable to register a SonicWall UTM Appliance

09/29/2023 146 People found this article helpful 489,147 Views

Description

This article covers troubleshooting steps if you are unable to register a SonicWall firewall.
Or if you receive the following error message:
"Failed! Registration failure due to connectivity issue. Please verify your DNS settings and try again.

Resolution

The following are a few troubleshooting methods that may resolve firewall registration issues:

Browser cache may be displaying invalid information. Be sure to clear the browser's cookies and cached pages while testing.

Ensure you are using an updated browser.

Ensure the DNS on the firewall is resolving names properly by Checking network settings. To register, the firewall needs to contact licensemanager.sonicwall.com. If it fails to resolve licensemanager.sonicwall.com, test alternate DNS settings.
Under Device | Check Network Settings | Server
DNS should be green, if not then you need to change it and test again until you get it green.
The following is an example where the DNS is not resolving
Solution here is to use to change DNS server 1 to 8.8.8.8

After the change then DNS resolves as expected.
You can change the DNS under the Network | DNS page to public DNS servers such as 8.8.8.8, or 4.2.2.2. Please see article: How to use "DNS Name Lookup" diagnostic tool to resolve Name Servers.
Adjusting the MTU may also prove useful. For complete information on adjusting the MTU value in the appliance, please see article: How to change the MTU size.
Ensure that there are no other devices between the firewall and the internet that may be filtering or blocking traffic.