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Subscription Licenses show Expired in GMS for Managed Units
03/28/2024 
1,034 People found this article helpful
485,931 Views
Description
Subscription Licenses are showing Expired in GMS for Managed Units
Resolution
Step 1: Verify current licenses on the device.
a. Log into the MySonicWall.com account that the device is registered and navigate to My Workspace>Products.
b. Select the device from the list and confirm current licenses.
Step 2: Execute the Synchronize Appliance with MySonicWall.com task from GMS.
a. In GMS, navigate to Manage > System > Tools
b. Execute 'Synchronize Licenses' task
Step 3: Verify task has executed successfully and licenses are updated:
a. In GMS, navigate to Manage > System > Status
b. The Management section of the Status page should show 'Tasks Pending - No' when completed successfully.
c. The Management section of the Status page will show updated Subscription licenses when the task is completed.
**In order to synchronize HA licenses, the Primary HA unit must be the active unit. If secondary unit is active an error may be received.
https://www.sonicwall.com/support/knowledge-base/gms-task-produces-the-error-incorrect-registration-code-was-entered/170502420770443/
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