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SMB and EX SSL-VPN: Authentication fails with Mobile connect when the login credentials includ
03/26/2020 
6 People found this article helpful
485,901 Views
Description
SMB and EX SSL-VPN: Authentication fails with Mobile connect when the login credentials include international characters
Resolution
Problem Definition:
When connecting with Mobile connect on an iOS device to an SSLVPN enabled device, authentication fails if the user credentials contains any international characters. Other SonicWall VPN clients like Netextender or Connect tunnel (for Aventail) may work properly.
How to Test:
Username based failure:
1. Create a user "ü" on an SRA unit (password "test", domain "LocalDomain")
2. Create a connection on Mobile Connect for the same SRA with the same credentials
3. Attempt to login from Mobile Connect
4. Observer the "incorrect username/password" error
Domain based failure
1. Create a domain "ü" on an SRA unit
2. Create a user in the domain (username: "user", password "test")
3. Create a connection on Mobile Connect for the same SRA with the same credentials
4. Attempt to login from Mobile Connect
5. Observer the "invalid domain" error
Resolution:
SonicWall is currently investigating this issue and will soon post an update on this article
Tracking ID: 110537
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Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
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