LDAP error "Failed to initiate import" while trying to import users or groups

03/26/2020 25 13673

DESCRIPTION:

While trying to import users or groups from the Users | Settings | Configure LDAP | Users and Groups | Import Users / Groups you find the error message Failed to initiate import. 

CAUSE:
That is happening because the authentication method on the SonicWall is not yet configured to be able to retrieve users and groups informations from the LDAP server. 

RESOLUTION:

Go to Users | Settings | Configure Radius | Radius User tab, tick the option "Use LDAP to retrieve user group information". 

You can now import your users and groups from the LDAP settings.