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How to find NetExtender Client version of users from TSR
12/11/2023 
2 People found this article helpful
153,282 Views
Description
Starting from 7.0.1-5095 GEN7 firmware, Tech Support Report (TSR) is capable of showing NetExtender Client Version in the SSL VPN section. This article shows how to use this information to find out if any user is using old version of NX client.
Cause
If administrator wants to find out if any user is running old version of NX client, then they can download the TSR when users are connected to the firewall and check the NX versions of the connected clients.
Resolution
1) In the below image, we can see 2 users are connected to the firewall via SSL VPN.
2) Download the TSR from firewall as shown below.
3) Open the download text file and Search for "#SSL VPN : Status_START". Here we can see the details of the connected clients.
Client version is provided in hex format. This needs to be converted to decimal as below.
a02013b is 10(0a).2(02).315(013b) - 10.2.315
a020151 is 10(0a).2(02).337(0151) - 10.2.337
Based on this information, we can see that user1 is running NX version 10.2.315 which is an old version and administrator can advise the user to update his NX client version to the latest.
Here are some more converted versions,
Client Version - NX Version
9000112 - 9.0.274
a02012c - 10.2.300
a02012e - 10.2.302
a020135 - 10.2.309
a020139 - 10.2.313
a02013b - 10.2.315
a020142 - 10.2.322
a020144 - 10.2.324
a02014b - 10.2.331
a020150 - 10.2.336
a020151 - 10.2.337
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Categories
- Firewalls > NSa Series > SSLVPN
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- Firewalls > TZ Series > SSLVPN
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