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How to check/export logs for devices that are managed by a wireless network manager (WNM)
03/01/2023 
12 People found this article helpful
278,251 Views
Description
If for any reason the access point and switch is not working as expected this article will explain how to gather required files for support to diagnose and resolve your request more efficiently. Providing all logs can provide a big picture for support to identify any previously unknown or ongoing issue. Streamline your experience with support, upload complete logs upon case creation to save your time spent on the phone or back and forth with support.
Resolution
Log into the https://cloud.sonicwall.com using your Mysonicwall credentials and select the right Tenant on the top
- Click on wireless Network Manager (WNM) under Products
- Navigate to Overview|Logs.
- Move the tab to Last 30 Days, as default, it is set to last 15Mins.
- Select the Export icon to export the logs and save them using Excel format.
- You can filter the logs based on the models and devices that are managed by WNM,
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Categories
- Secure Wireless > SonicWave 200 Series
- Secure Wireless > SonicWave 400 Series
- Secure Wireless > SonicWave 600 Series
- Switches > Logging/Alerts
- Secure Wireless > WiFi Cloud Manager
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