After resetting your password or signing in for the first time from a new device, you will receive an "unusual sign-in activity" message as a means to ensure that the correct user is accessing the account. This article will show you how to avoid this security check on subsequent sign in attempts.
1. On your first login, the unusual activity message will show up:
2. After the message above appears, a email message is sent to your inbox with the verification code. The email is reads as follows:
"Unusual sign-in activity
We detected something unusual about a recent sign-in to the MySonicWall account firstname.lastname@example.org. To help keep you safe, we require an extra security challenge.
Verification code :999999
Note:Your verification code will expire shortly. Please request a new one if this code does not work.
Sign-in details Country/region: Your region IP address: X.X.X.X Date: the current date
If this was you, then you can safely ignore this email. If you're not sure this was you, a malicious user might have your password. Please change your password and make sure your account is secured with Two-step verification.
Thank you, SonicWall Support Team"
3. Enter the verification code this time to log in, and do not forget to check the "I sign in frequently on this device. Don't ask me for a code in the future" box in order to avoid this check on this device for future log ins.
For immediate assistance please contact SonicWall Customer Service at 1-888-793-2830.