How do I opt-out or change SonicWall email preferences?

03/17/2022 0 People found this article helpful 30,167 Views

Description

SonicWall will periodically email partners and customers alerts, notifications, product updates, event info, industry news, and more. These emails are to help our customers stay informed about recent news including security updates.

When a new partner or customer joins SonicWall we will start sending these emails automatically. Should a customer decide not to receive these emails there is an unsubscribe link at the bottom of each email which provides the ability to customize the frequency or type of communication. A global opt-out is also available. Depending on the type of emails received customers may be required to opt-out of two independent email platforms.

In general, emails that come from "hello@sonicwall.com" and "partners@sonicwall.com" will have an unsubscribe link at the bottom of the page. These emails come from our Marketing team and includes content such as:

SonicWall Communications and News - The latest and greatest news, research and promotions. About 1 per week.
SonicWall Events and Webinars - The latest updates on tradeshows, seminars and webinars. About 2 per month.
SonicWall Product Updates - New features, releases and latest product announcements. About 2 per month.

Emails that come from "donotreply-{notification type}@sonicwall.com" or that contain a header titled "MySonicWall Notification" also have an unsubscribe link at the bottom of the page and are sent from MySonicWall.com. Notifications from MySonicWall include:

New Software and Firmware Upgrades
New Product and Feature Releases
Site and Infrastructure updates
Firewall Security (Signatures Update)
SonicWall Capture ATP (Malicious)

Opting out of one platform (for example MySonicWall emails) does not automatically opt-out a customer from the other platform (for example Marketing emails).

To opt-out of Marketing emails (that come from "hello@sonicwall.com" and "partners@sonicwall.com") please perform the following:

Go to the bottom of the email page and click "Unsubscribe". Users in North America will automatically be unsubscribed and will receive a confirmation notification.
Users not in North America will be taken to the SonicWall Communication Preference Center page. From there, scroll down to Global Opt-Out and check the box "Opt-out of all SonicWall communications." Next, click the button "UPDATE MY PREFERENCES".

To opt-out of MySonicWall emails (that come from "donotreply-{notification type}@sonicwall.com" or that contain a header titled "MySonicWall Notification") please perform the following:

Go to the bottom of the email page and click "click here to unsubscribe".
Next, click the button "Yes, Unsubscribe".
To opt-out of all MySonicWall notifications please go to MySonicWall.com and click on "Settings" on the left-hand side.
Next, click "My Account".
Under "Alert Settings" click "Edit".
Under the "Notifications" tab select or de-select the notices that should be sent via email.
Click "Confirm" when done.