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High Availability: Idle / Standby appliance cannot pass traffic, WAN and LAN side.
10/28/2021 
10 People found this article helpful
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Description
You can notice by logging to the Idle / Standby unit that it cannot reach Internet, the licensing servers or any host located behind the SonicWall.
If you are going to System | Diagnostic | Check Network Settings, tick all boxes then click Test All Selected all options will come back red.
In a "best practice" environment where the HA pair is connected with the HA link, but connected as well into the same WAN switch and the same LAN switch. The switchports in the WAN switch where both X1 connect will be configured in the same VLAN. Same applies for X0 on the LAN switch.
Cause
In the below example, both X1 of the Primary and Secondary are connected to switchports Fa0/3 and Fa0/4 on the WAN switch. Both are configured in the VLAN ID 10.
The same way, both X0 interfaces are connected to the same LAN switch on the switchports Fa0/5 and Fa0/6, configured in the VLAN ID 20.
There are some switch models that are able to learn only one MAC address per VLAN, from the switchport where the Active appliance is connected.
The MAC address that is learned is the one displayed in the High Availability |Monitoring |Interface X | Monitoring Settings | Virtual MAC.
The switch can learn a specific MAC address only from one interface, and this is the reason that only from the Active appliance’s virtual MAC address is learned. The switch won't pass traffic coming from the Idle / Standby Appliance.
That will happen with or without the Virtual MAC option enabled, that allows the HA pair to share the same virtual MAC address on each interface.
Resolution
- If connectivity from Standby unit to internet fails, make sure there is LAN to WAN access rule to allow the traffic from Primary and Secondary Monitorig IP Addresses..
How To Configure Access Rules - If it still fails, perform ICMP destination IP based packet capture and look for any drops by the firewall
How Can I Setup And Utilize The Packet Monitor Feature For Troubleshooting?
NOTE: This will only cause issues while troubleshooting from the Idle / Standby appliance, or to register it the first time or after a factory default because in an HA setup we only really need one appliance connected to Internet.
By failing over, the Secondary will become the active appliance and the Primary as Idle / Standby unit is the one that won't be able to pass traffic, LAN and WAN side.
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Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
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