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GMS task error: "Incorrect registration code was entered."
03/28/2024 
1,054 People found this article helpful
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Description
The following error may be seen when running certain tasks in GMS:
Task execution failure: Register/Update unit with mySonicWall.com. (Incorrect registration code was entered.)
Task execution failure: Synchronize unit with mySonicWall.com. (Incorrect registration code was entered.)
Cause
This issue occurs when tasks executed from GMS require registration updates/synchronization between the managed firewall, GMS and MySonicWall.com and the Backup (Secondary) HA unit is active.
Resolution
The following steps can be used to correct the issue:
- Verify which device is currently active in the HA pair (if Primary is active, skip to Step 3).
- If the Backup (Secondary) unit is active, force a failover to the Primary device.
- Once the Primary device is active, navigate in GMS to the Console>Tasks>Scheduled Tasks page.
- Select the task that previously failed and Click the button for Execute the tasks selected now.
- Verify the task completes successfully and the unit shows Registered in GMS.
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