Client VPN hanging at acquiring IP using SonicWall DHCP

03/26/2020 300 19996

DESCRIPTION:

Global VPN Client passes through Phase 1 and Phase 2 but getting stuck at Acquiring IP.
This article is valid for both scenarios: using SonicWall DHCP server and an internal DHCP server.

RESOLUTION:

Configure the DHCP Relay

1. Login to the SonicWall Management Interface; navigate to MANAGE | VPN | DHCP over VPN.
2. Make sure that Central Gateway is selected and click Configure.
3. Select Use Internal DHCP Server if the SonicWall is the DHCP server. Check the For Global VPN Client checkbox to use the DHCP Server for Global VPN Clients.
   
   
   
   
4. If you want to send DHCP requests to specific servers, select Send DHCP requests to the server addresses listed below. Click Add. Type the IP addresses of DHCP servers in the IP Address field,  Click OK. The SonicWall security appliance now directs DHCP requests to the specified servers.
   
   
   
   

Configure User Accounts following these steps

1. Navigate to  MANAGE|Users | Local Users &  Groups.
2. Click Add.
3. Set up the desired name and password under the Settings tab.
   
   
   
   
4. Go to the Groups tab and set the user as a member of Trusted Users.
   
   
   
5. Go to the VPN Access tab and select the subnet the user needs to access.
   

   EXAMPLE: If you want the GVC users to access VPN networks, add them to the Access List section.

   
   
   
   
6. Click OK.

How to test:

1. Install the latest GVC software on the remote user’s computer.
2. Launch the Global VPN Client software.
3. Click on File | New Connection and Click Next.
4. Select Remote Access and click Next.
5. Under IP address enter the WAN IP address of the SonicWall, click Next and then Finish.
6. Right click on the new connection that is created and click Enable.
7. Enter the Pre-Shared Secret for the connection.
8. Enter the Username and Password for the connection.
9. After entering the Username and Password the adapter will try to acquire an IP address and change to Connected status.
10. To check the IP address for the SonicWall Virtual Adapter go to the command prompt on the computer and type the command ipconfig.