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Capture client status error "ne_cf_not_active,ne_not_running"
05/02/2024 
4 People found this article helpful
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Description
In macOS, after installing the Capture client, the device status is showing SentinelOne in red colour and the pending action shows "ne_cf_not_active,ne_not_running".
Resolution
- The "ne" indicates network extension of SentinelOne.
- In the mac, we need to allow the SentinelOne extension.
- Since the SentinelOne extension is not allowed, the sentinelOne is showing as red and pending actions shows "ne_cf_not_active,ne_not_running".
- To resolve the issue, in the mac device.
- In MAC device navigate to Settings | Privacy and Security.
- Click on allow SentinelOne extension as shown below.
- Reboot the end point.
- The SentinelOne status should show online.
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