- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
Cannot connect with Mobile Connect on MacOS Sierra
03/26/2020 
70 People found this article helpful
54,200 Views
Description
You can connect with SSL-VPN to the SonicWall from all platforms without any issue. Mobile Connect would work on Windows 10, iOS or Mac OS, except MacOS Sierra where the connection would fail.
Cause
The RC4 cipher has been deprecated from MacOS 10.12.x
Resolution
Make sure to follow the first few steps below.
- Update the SonicWall to the latest firmware version available.
- Update MacOS Sierra to the latest version available.
- Update Mobile Connect to the latest version.
Download and open the Tech Support Report from the SonicWall Appliance. See if the cipher methods is still the RC4_MD5 as below.
The latest firmware versions do not allow you to change the cipher method for SSL VPN from the GUI anymore. If you cannot edit the cipher under SSL-VPN | Server Settings, then do the following:
- Create an SSH or console session to the SonicWall and insert the following commands.
- If you check the TSR one more time, the cipher methods will be updated to AES256-SHA1.
Wait a few minutes for the changes to take effect and try connecting to Mobile Connect from the MacOS Sierra one more time.
Related Articles
- All associated wildcard FQDN IP addresses do not display in the web browser
- How to Re-Install The Junk Store
- SonicWall NSv Series FAQ
YES
NO