03/26/2020 16 People found this article helpful 453,634 Views
When trying to delete or modify an existing user, the following error message appears on the browser: "Update failed". However, it may be still be possible to create, delete and modify new users.
The main reason why this could happen is due to a improper firmware installation, especially after a downgrade. Please note that downgrading firmware is not supported.
After it has been determined that a downgrade has been performed the only solution is to boot the SRA/SMA appliance to a currently supported firmware with factory defaults settings. From there, one of two steps can be performed: