Click the Sami icon in the bottom-right corner to open the Sami chat window from any Unified Management page.

If your organization is not provisioned or licensed for Sami in MySonicWall, the Sami chatbot icon appears greyed out (disabled) and cannot be opened. Contact your SonicWall account administrator or sales representative to enable access.

Click New Chat to start a new chat window.

The New Chat is activated only after the first query is sent.
If you click New Chat, the current conversation ends, and a new one begins. Click OK to proceed.

During an active live support agent session, use Restart Conversation only when you intend to discard the session entirely.

In the message box, type the desired query.

If the chat is connected to a live support agent for further assistance, the message box is temporarily disabled while waiting to connect, and becomes active again once the agent joins the conversation.

Indicates the total number of remaining queries versus allowed queries for the organization.

Sami lists the top five most used queries to encourage users to start a conversation.

Indicates that Sami is retrieving the response.

Indicates the time taken by Sami to retrieve the response.

Select thumbs-up or thumbs-down to provide feedback.

If you select thumbs-down and submit a reason for your rating, the feedback form prompts you to regenerate the result. Click Yes to generate a new response. See Feedback.

Select the copy icon to copy the response.

Select the export icon to export the response to a text or PDF file. This downloaded file is saved in the Downloads folder.