Feedback

After each SonicWall AI for Monitoring & Insights (Sami) response, you can rate it using the thumbs-up or thumbs-down indicator, copy the response, or export it to a text or PDF file. Your feedback helps SonicWall improve the accuracy and relevance of future Sami responses. See Icons for details on each control.

A thumbs up signifies approval, suggesting that the information met your needs or expectations.

A thumbs-down indicates that the response did not meet your expectations. You may select a reason and optionally add free text comments before submitting. To request a new response to the same query, select Yes when prompted to regenerate the result. Regenerated responses consume an additional query from the organization's monthly allowance. Once submitted, a confirmation message confirms your feedback was received.

This feedback helps SonicWall evaluate Sami response effectiveness and refine future responses to better serve your needs. Overall, this straightforward system empowers you and enhances the quality of Sami interactions.

Live-agent conversations initiated through Sami generate a case number in Salesforce, viewable under Manage Cases, once the conversation concludes.