Sami Feature Guide

Technical Documentation>  Features Supported
Table of Contents

Features Supported

SonicWall AI for Monitoring & Insights (Sami) is a powerful tool for MSPs managing IT and network security. It ensures that operators are always equipped with the latest best practices in network security management.

The main features supported through the Sami application are:

  • Unified Support and Product Experience — Sami automatically determines whether a query relates to product guidance or technical support and routes it to the appropriate backend, while maintaining a single, consistent chat experience. Support-related assistance is provided at no cost. Product-related assistance is available through Discovery & Trial, allowing users to start a free trial.

  • Unified Chat Entry Point — A single Sami chatbot icon appears on every SonicWall Unified Management (UM) page, providing one consistent entry point for all queries.

  • Best practices guidance — Sami draws on SonicWall documentation and Knowledge Base content to provide concise guidance and troubleshooting recommendations for common firewall and security management tasks.

  • Contact Support — When a query falls outside Sami's scope or remains unresolved, Sami asks clarifying questions and collects a device serial or model number to route the case before transferring the conversation to a SonicWall live support agent. A serial or model number is also requested when querying device-specific status information; however, general best practices and how-to guidance do not require a serial or model number.

  • Query Metering and Limits — Sami meters queries against a monthly limit and displays a real-time query counter. It also warns you when you've used 80% of your monthly allowance. The limit cannot currently be extended or purchased, but you can contact SonicWall Support for immediate assistance.

  • User Feedback — Users can rate each Sami response using a thumbs-up or thumbs-down indicator and optionally submit additional comments to support continuous improvement.

  • Multilingual Support — Sami supports 8 languages: Italian, German, Spanish, French, Portuguese (BR), Portuguese (EU), Chinese, and Japanese.