What to do if a Capture Client Key is activated on the Wrong tenant by mistake
06/21/2022 0 People found this article helpful 6,070 Views
You must contact Customer Service to transfer the capture client key to the correct tenant
The capture client key transfer can be possible per below standard policy
- The appliance (Source and Destination) or the tenants should be under the same MySonicWall account.
- Only Standard licenses (Purchased licenses) can be transferred. The default license which comes with the product cannot be transferred.
Below are the required details to complete the transfer of the capture client serial number from one tenant to another
- The capture client serial number or the latest capture client key that was activated
- The tenant’s name on the MySonicWall portal where the capture client needs to be moved
- If the capture client move is between different MySonicWall accounts, the MySonicWall account email address
Please contact us at 1-888-793-2830 (NOAM Customer) for assistance with the license transfer.
For other regions follow the below link for contacts: https://www.sonicwall.com/support/contact-support/
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