Unable to synchronize the licenses and show up an message Licensing is out of sync
03/26/2020 1765 15857
DESCRIPTION: This article covers what to do if the SMA appliance is unable to synchronize the licenses and shows an error message "Licensing is out of sync, please reboot your product and repeat the operation".
Unable to synchronize the licenses. Gets message "Licensing is out of sync. Please reboot your product and repeat the operation". Reboot too did not work and gives the same message upon clicking on System | Licenses, Activate, Upgrade, or Renew services.
Resolution or Workaround:
Step 1: Please have the appliance in a supported firmware version (7.x) Step 2: Please reset the licenses and try to synchronize again.
- In the URL address bar replace the string "management" with "diag". The URL should look like https:///cgi-bin/diag. (As shown below) - Reset the licenses by clicking on button "Reset Licenses & Security Services" - Now try to synchronize the licenses upon clicking on System | Licenses, Activate, Upgrade, or Renew services and Synchronize button.
NOTE: Resetting the licenses would cause the connected users get disconnected. Hence we recommend to do this in a down time.