Main Menu
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Network Segmentation
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • English English English en
  • BLOG
  • CONTACT SALES
  • FREE TRIALS
  • English English English en
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Network Segmentation
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • Menu

SMA1000: The credential lifetime expires after 4 hours, but AMC user sessions continue even after 4 hours; the UI does not terminate exactly at 4 hours.

06/09/2022 0 People found this article helpful 12,623 Views

    Download
    Print
    Share
    • LinkedIn
    • Twitter
    • Facebook
    • Email
    • Copy URL The link has been copied to clipboard

    Description

    After the lifetime expires, AMC user sessions remain active but have been terminated. We have set the lifetime credentials to 240 minutes, but user sessions still show 2-4 days of active licences.

    The customer discovered that the WebUI user session does not accurately reflect the actual user status. They only use the workplace. The user session should expire after the lifetime session has expired. However, they discovered that the WebUI indicates that the user is active.

    Cause

    Repro Steps

    Given the max. session lifetime is 4 hours

    1. Login to workplace
    2. Connect RDP
    3. Leave the session alone for 5 hours
    4. Session timeout warning when clicking any workplace shortcut. Click Log In.
    5. Check on AMC > user session, the above session will show 5 hours.


    Here is the AMC-User Sessions looks like

    Image

    Resolution

    This problem has been identified and fixed in the upcoming Ver-12.4.1+ June Hotfixes release.

    Note: Please contact Technical Support if you continue to have problems.

    Related Articles

    • SAML 2.0 group membership with azure
    • SMB SSL-VPN: Upgrading firmware on SMA 500v Virtual Appliance
    • Configuring a dynamic resource for SMA 1000

    Categories

    • Secure Mobile Access > SMA 1000 Series > Monitoring

    Not Finding Your Answers?

    ASK THE COMMUNITY

    Was This Article Helpful?

    YESNO

    Article Helpful Form

    Article Not Helpful Form

    Company
    • Careers
    • News
    • Leadership
    • Awards
    • Press Kit
    • Contact Us
    Popular resources
    • Communities
    • Blog
    • SonicWall Capture Labs

    Stay In Touch

    • By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. You can unsubscribe at any time from the Preference Center.
    • This field is for validation purposes and should be left unchanged.
    • Facebook
    • Twitter
    • Linkedin
    • Youtube
    • Instagram

    © 2022 SonicWall. All Rights Reserved.

    • Legal
    • Privacy
    • English
      Scroll to top
      Trace:63d06900c8ef267d887744bb716d43f8-78