Mail from senders on the Address Book Blocked list

03/26/2020 5 People found this article helpful 191,288 Views

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Description

Mail from senders on the Address Book Blocked list are being sent to the Junk Box, Deleted, or Rejected.

Resolution

Messages from senders on the Address Book Blocked list are treated as Definite Spam and will be acted on according to the Spam Management configuration.

Permanently delete - has the effect of deleting the message, only sender and recipient information will be saved in the messages audit

Reject with SMTP error code 550 - has the effect of sending a bounce back to the sender, message audit will show some additional information about the message

Store in Junk Box - has the effect of storing the message in the recipient's Junk Box, it is the full message and may be unjunked by the recipient and delivered depending on configuration, a full copy will be stored in the messages audit

NOTE: The exception to how the message is saved to the Messages Audit is Archiving. If Archive all inbound emails is selected, a copy of the message will be stored in the Messages Audit in all of the above cases.

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• Email Security > Hosted Email Security > Anti-Spam and Anti-Phishing
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