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Mail from senders on the Address Book Blocked list
03/26/2020 
5 People found this article helpful
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Description
Mail from senders on the Address Book Blocked list are being sent to the Junk Box, Deleted, or Rejected.
Resolution
Messages from senders on the Address Book Blocked list are treated as Definite Spam and will be acted on according to the Spam Management configuration.
Permanently delete - has the effect of deleting the message, only sender and recipient information will be saved in the messages audit
Reject with SMTP error code 550 - has the effect of sending a bounce back to the sender, message audit will show some additional information about the message
Store in Junk Box - has the effect of storing the message in the recipient's Junk Box, it is the full message and may be unjunked by the recipient and delivered depending on configuration, a full copy will be stored in the messages audit
NOTE: The exception to how the message is saved to the Messages Audit is Archiving. If Archive all inbound emails is selected, a copy of the message will be stored in the Messages Audit in all of the above cases.
Related Articles
- SonicWall Hosted Email Security FAQ
- Email Security Junk Box & Message Log Update Issues (Y2K22 Bug)
- Email Security Junk Box & Message Log Update Issues - Y2K22 Bug
Categories
- Email Security > Hosted Email Security > Anti-Spam and Anti-Phishing
- Email Security > Email Security Appliance > Anti-Spam
- Email Security > Email Security Software > Anti-Spam
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