"License error" on Aventail Virtual appliance AMC

03/26/2020 19 9843

DESCRIPTION:
"License error" on Aventail Virtual appliance AMC

RESOLUTION:

Problem/Query:

“License error” on Aventail Virtual appliance AMC.

Resolution/Answer:

Snippet of the error message:



-This error occur when virtual appliance not able to contact “software.sonicwall.com” for license synchronization.
-Aventail virtual appliance will contact license manager at every 24 hrs.
-For Aventail Physical appliances we need to import license file manually on the appliance and will not contact license manager for license synchronization.
-Also need to make sure need to allow outbound traffic for HTTPS(443) service is allowed for “software.sonicwall.com” 

To verify license synchronization process on the appliance:

- telnet software.sonicwall.com 443
- # lsadmin reconfig loglevel debug3 
   # lsadmin transmit 
   # lsadmin reconfig loglevel info 

And debug level logs can be verified in logserver_text.log , and logserver_text.log debug level can be enabled from AMC also under log> configure by appending URL with ?troubleshoot=1.

Snippet of the logserver_text.log:

[02/Jun/2015:14:49:41.469471 +0100] EX750 001798 ls 00000001 Debug 2 System  Transmitter CURL TEXT: Connection #0 to host software.sonicwall.com left intact
[02/Jun/2015:14:49:41.469503 +0100] EX750 001798 ls 00000001 Debug 2 System  Successfully posted document, response was WELL FORMED.
[02/Jun/2015:14:49:41.469537 +0100] EX750 001798 ls 00000001 Debug 2 System  Transmitter CURL TEXT: Closing connection #0