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"License error" on Aventail Virtual appliance AMC

03/26/2020 24 People found this article helpful 196,100 Views

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    Description

    "License error" on Aventail Virtual appliance AMC

    Resolution

    Problem/Query:

    “License error” on Aventail Virtual appliance AMC.

    Resolution/Answer:


    Snippet of the error message:

    Image

    -This error occur when virtual appliance not able to contact “software.sonicwall.com” for license synchronization.

    -Aventail virtual appliance will contact license manager at every 24 hrs.
    -For Aventail Physical appliances we need to import license file manually on the appliance and will not contact license manager for license synchronization.
    -Also need to make sure need to allow outbound traffic for HTTPS(443) service is allowed for “software.sonicwall.com” 

    To verify license synchronization process on the appliance:


    - telnet software.sonicwall.com 443
    - # lsadmin reconfig loglevel debug3 
       # lsadmin transmit 
       # lsadmin reconfig loglevel info 

    And debug level logs can be verified in logserver_text.log , and logserver_text.log debug level can be enabled from AMC also under log> configure by appending URL with ?troubleshoot=1.

    Snippet of the logserver_text.log:


    [02/Jun/2015:14:49:41.469471 +0100] EX750 001798 ls 00000001 Debug 2 System  Transmitter CURL TEXT: Connection #0 to host software.sonicwall.com left intact
    [02/Jun/2015:14:49:41.469503 +0100] EX750 001798 ls 00000001 Debug 2 System  Successfully posted document, response was WELL FORMED.
    [02/Jun/2015:14:49:41.469537 +0100] EX750 001798 ls 00000001 Debug 2 System  Transmitter CURL TEXT: Closing connection #0
     


     


     

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