How do I transfer a SonicWall device from within MySonicWall.com?
03/26/2020 4506 13844
You may need to transfer a SonicWall device from your current mysonicwall.com account to a new one, either because you've created a new account, or sold/given the product to a new owner. This article will detail the steps to follow when you want to transfer a device from your account.
- Log onto your mysonicwall.com account.
- Select Product Management on the left hand side of the screen. Then select My Products.
Locate the Serial Number of the device(s) you would like to transfer.
- When you hover over the device in question, you will see several icons on the right hand side. Click on the "Transfer product" icon.
- You will be asked for the destination email address and a reason for the transfer.
NOTE: Devices can only be transferred to email addresses with existing mysonicwall.com accounts.
Some devices cannot be transferred out of an account, such as specific software (Analyzer products, Cloud GMS, etc,) or products that are only visible to your account via a tenant. If you are unable to transfer a product and cannot determine why, reach out to Customer Service at 888.793.2830.