Guest User Authentication Screen is Blank - 6.2.5.x
03/26/2020 6 9986
The Guest Services Login and the Wireless Guest Services don't work after the upgrade to 22.214.171.124 or 126.96.36.199. You may face the following errors:
- Client gets the authentication page but after the login, it doesn't get the popup and it's logged out
- Client gets a blank auth page or a partial auth page
- Authentication Page is in a sort of loop
The issue is related to a JQuery error.
This issue has been resolved in webposted firmware v188.8.131.52-32n
If the issue persists after applying the HF, please work together with our Technical Support: you should connect the console cable as per KB How to export console logs to a file and try to trigger the authentication page. This way you will obtain a file with some debug code to help our engineers to sort this issue out.