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EX SSL-VPN: Unable to access web application with portmap translation method result-in apache2 core

03/26/2020 5 People found this article helpful 196,833 Views

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    Description

    EX SSL-VPN: Unable to access web application with portmap translation method result-in apache2 cores

    Resolution

    Question:

    Unable to access web application with portmap translation method result-in apache2 cores. When users accessed the web application from the workpalce it dumps apache2 cores immediately.


    ****************Snippet of extraweb_plaintext.log**************
    =======================================================================
    HOST : Web Browser (135.185.163.21)
    DATE : 29/Nov/2010 12:09:08.629898 -0600
    ID : 17128:392
    SSL-SESSION : eDzuzmeBUXrlQIsKGDb4sc/nM1+5ENa7DvGJi4gxhZY=
    ACTION : write
    -----------------------------------------------------------------------
    HTTP/1.1 302 Found
    Date: Mon, 29 Nov 2010 18:09:08 GMT
    Server: unknown
    Location:
    https://www.domain.com/__extraweb__EPCmicrointerrogatorpage?success=%2F__extraweb__EPCmicrointerrogatordata%3Fsuccess%3Dhttps%253A%252F%252Ftpcssl2.na.alcatel-lucent.com%252Fworkplace%252Faccess%252Fhome%26alias%3Dworkplace&alias=workplace
    Set-Cookie:
    EXTRAWEB_STATE=EAABEAAGBAADaWQAEAABBAABAAQABXNzcGYAEAABBQAABAAFaG9zdAAQAAEEAAEA;
    path=/; secure
    Set-Cookie: EXTRAWEB_REFERER=%252Fworkplace%252Faccess%252Fhome; path=/
    Content-Length: 557
    Connection: close
    Content-Type: text/html; charset=iso-8859-1


    ******************snippet of access_servers.log****************
    StartTime='29/Nov/2010 09:47:07 -0600' Src='135.185.163.21' User='-'
    Method='GET' HTTPVersion='0x3e9' Request='GET / HTTP/1.1' Status='302'
    Bytes='358' PlatformPrefix='' EquipmentId='-'
    [29/Nov/2010:09:47:07.386589 -0600] usil100014-sslvpn-0 002141 ew 10000005 Info
    Audit VirtualHost='tpcssl2.na.alcatel-lucent.com' StartTime='29/Nov/2010
    09:47:07 -0600' Src='135.185.163.21' User='' Method='GET' HTTPVersion='0x3e9'
    Request='GET http://127.0.0.1:8085/workplace/access/home HTTP/1.1' Status='200'
    Bytes='1814' PlatformPrefix='' EquipmentId='-'
    [29/Nov/2010:09:47:07.422296 -0600] usil100014-sslvpn-0 002141 ew 10000007
    Warning Auth ::STATE:: Failed to destroy TEAM credentials
    (key=Zq8HeGuihddKWIhOwd43OQ==): Error
    [29/Nov/2010:09:47:07.424434 -0600] usil100014-sslvpn-0 002141 ew 10000007 Info
    Audit VirtualHost='tpcssl2.na.alcatel-lucent.com' StartTime='29/Nov/2010
    09:47:07 -0600' Src='135.185.163.21' User='-' Method='GET' HTTPVersion='0x3e9'
    Request='GET /__extraweb__logoff? HTTP/1.1' Status='200' Bytes='2110'
    PlatformPrefix='' EquipmentId='-'
    [29/Nov/2010:09:47:07.448917 -0600] usil100014-sslvpn-0 002141 ew 10000006 Info
    Audit VirtualHost='tpcssl2.na.alcatel-lucent.com' StartTime='29/Nov/2010
    09:47:07 -0600' Src='135.185.163.21' User='-' Method='GET' HTTPVersion='0x3e9'
    Request='GET /__extraweb__/assets/themes/DefaultWorkplaceTheme//default.css
    HTTP/1.1' Status='304' Bytes='0' PlatformPrefix='' EquipmentId='-'

    Resolution/Workaround:

    SonicWall Aventail engineering has investigated and fixed the issue with an official hotfix.  Here is the hotfix released for customers "Pform-hotfix-10_5_2-002" and it's available for download in recommended hotfixes.


    Tracking ID: 96458

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