Products
- Network Security
  - Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
  - Security ServicesComprehensive security for your network security solution
  - Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
  - Capture ATPMulti-engine advanced threat detection
  - Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
  - Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
  - Secure Mobile AccessRemote, best-in-class, secure access
  - Wireless Access PointsEasy to manage, fast and secure Wi-FI
  - SwitchesHigh-speed network switching for business connectivity
- Email Security
  - Email SecurityProtect against today’s advanced email threats
- Cloud Security
  - Cloud App SecurityVisibility and security for Cloud Apps
  - Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
  - Capture ClientStop advanced threats and rollback the damage caused by malware
  - Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
  - Product Menu Right Image
  - Capture Cloud Platform
    Capture Cloud Platform
    A security ecosystem to harness the power of the cloud
- Button Widgets
  - Products A-Z
    all products A–Z FREE TRIALS
Solutions
- Industries
- Use Cases
- Solutions Widgets
  - Solutions Content Widgets
    Federal
    Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
  - Solutions Image Widgets
Partners
- SonicWall Partners
- Partner Resources
- Partner Widgets
  - Custom HTML : Partners Content WIdgets
    Partner Portal
    Access to deal registration, MDF, sales and marketing tools, training and more
  - Partners Image Widgets
Support
- Support
- Resources
- Support Widget
  - Custom HTML : Support Content WIdgets
    Support Portal
    Find answers to your questions by searching across our knowledgebase, community, technical documentation and video tutorials
  - Support Image Widgets
COMPANY
PROMOTIONS
MANAGED SERVICES
Contact Sales

English English en

Support

Support on SonicWall Products, Services and Solutions

Browse Knowledgebase by Category

Capture Security Center

Management and Reporting

Disable storage of last logged in username or disable Caching Username in Connect Tunnel.

03/26/2020 4 9414

DESCRIPTION:

Connect Tunnel Not to store last logged in username or not to Cache Username.

CAUSE:

As per security policy for certain organization's post logout of Users Connect Tunnel session they would prefer not to display the username field (Last logged in Username).

Cached Username

Post logout Username field to be cleared or empty.

RESOLUTION:

Requisites:

SMA 1000 Series Appliance to be with 11.4.0-486 and to be applied with Pform-hotfix-686 and Clt-hotfix-686.

Connect Tunnel Client to be downloaded from specific appliance which has above hotfix. (11.4.0.421 or above). or upgrade to specific client version post applying of hotfix.
Select Secure Mobile Access| Management Console| User Access | Realms | Select desired Realm | Specific community| Access Methods| Tunnel (IP Protocol) | configure| User Cached credentials set to Never.

Eg: Connect Tunnel options for desired community:

community not to cache

CEM Keyname set to EVPN_DISABLE_USERNAME_CACHE and Value set to 1. (Recommended to be applied under SonicWALL Technical Support Guidance).

cem not to cache uname

Once the above pre-requisites and Configuration changes are made, All consecutive logins will have Username field empty or cleared.

cleared Username

Troubleshooting steps:

How to verify if the CEM Value is applied correctly or not?

SSH to the appliance and execute below script displays the CEM Value?

ssh cat

Post tunnel Connection on local users Machine a key value gets added to the registry:

As Dont Cache Uname set to 1.

RegistryUpdate

This solution has been tested and verified to be functional.

Corrupt Connect Tunnel Installers could be uninstalled or cleared with help of Clientcleanup Utility.

NOTE: Info that needs to be provided for Technical Support for Troubleshooting:

Client Operating System version and updates applied to the Operating System.
Connect Tunnel Client Version.
CEM Value applied Screenshot from GUI as well as SSH.
This fix would work with all proper Connect Tunnel Client Laptops / Desktop installs.

ISSUE ID:

DTS 190273

Stay In Touch

Email Address*
By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. You can unsubscribe at any time at Manage Subscriptions.
Country
Company
States
Dnb- ZIP
Dnb- Phone
elqCampaignId
elqTrackId
utm_campaign
utm_medium
utm_source
utm_term
utm_content
gclid
sfdc_campaign_id
DnB - Address
DnB - First Name
DnB - Last Name
DnB - Duns
DnB - Global Ult (HQ) DUNS
DnB - Global Ult (HQ) Company
DnB - Employee Count
DnB - Trade Name
DnB - Currency
DnB - Vanity Title
DnB - Country
DnB - State
DnB - Zip
DnB - City
DnB - Global Employee Count
DnB - SIC Code
DnB - SIC Description
DnB - NAICS Code
DnB - NAICS Description
DnB - Revenue
DnB - Domain
DnB - Business Phone
DnB - Company
DnB - DataSource
DnB - DMACode
DnB - EmployeeRange
DnB - Fortune1000
DnB - Fortune200
DnB - Industry
DnB - Postal Code
DnB - PrimarySIC
DnB - SubIndustry
DnB - PrimaryNAICS
DnB - StockTicker
DnB - Revenue Range
DnB - State or Province
DnB - Website
Comments
This field is for validation purposes and should be left unchanged.

Capture Cloud Platform

Federal

Partner Portal

Support Portal

Capture Cloud Platform

Federal

Partner Portal

Support Portal

Disable storage of last logged in username or disable Caching Username in Connect Tunnel.

Was This Article Helpful?

Article Helpful Form

Article Not Helpful Form

Not Finding Your Answer?

Stay In Touch

Disable storage of last logged in username or disable Caching Username in Connect Tunnel.

Categories

Was This Article Helpful?

Article Helpful Form

Article Not Helpful Form

Not Finding Your Answer?

Stay In Touch