Connect Tunnel as a Service Fails to Establish when "Acceptable Use Policy" is Configured
12/20/2019 3 10386
This article provides a work around for if Connect Tunnel as a Service (CTS) is installed on a Windows server (2012, 2016) and it fails to connect due to the "Acceptable Usage Policy" being configured.
Per Microsofts article: by default, services use a noninteractive window stationand cannot interact with the user. However, aninteractive servicecan display a user interface and receive user input by modifying a registry value on the server.
The interactive service is disabled from before and we need to enable it by setting corresponding registry value to 0 and then starting the "Interactive Services Detection service" from "services.msc". To do this follow below steps:
Go to below registry location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
The NoInteractiveServices value defaults to 1, Set NoInteractiveServices a 0.
Go to services.msc and start "Interactive Services Detection".
After these steps have been performed launch CTS and accept the "Acceptable Usage Policy".
Secure Mobile Access>SMA 1000 Series>Connect Tunnel Service