Access denied. The required system capabilities are not present, enabled, or current.

03/26/2020 7 People found this article helpful 197,359 Views

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Description

"Access denied. The required system capabilities are not present, enabled, or current."

Resolution

Overview

When you are connecting to an appliance with Connect Tunnel or OnDemand Tunnel, a user receives the following error: "Access denied. The required system capabilities are not present, enabled, or current."

When users run ngutil to capture session information, the output in this situation looks similar to this:

 09:52:53.093 I EPC security zone classification resulted in zone: "Default zone" 09:52:53.093 I EPC security zone command received: [LOGOUT] Zone="Default zone" 09:52:53.093 I EPC security zone command processed. [LOGOUT]                Error 0x00000000: The operation completed successfully. 09:52:53.093 E EPC system interrogation failed. [StateSetSystemInterrogationList]                Error 0xE3080003: Access denied. The required system capabilities are not present, enabled, or current. 09:52:53.093 E Error encountered during end point control processing.  Unable to determine a security zone.                Error 0xE3080003: Access denied. The required system capabilities are not present, enabled, or current. 09:52:53.093 E RasCustomDial completed with errors.                 Error 0xE3080003: Access denied. The required system capabilities are not present, enabled, or current.

Cause

This error is logged when the default zone has been set to Block VPN Access in AMC > End Point Control > Default zone.  Here is a screenshot for your reference:

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