What is the SonicWall Service Provider Partner Program?
It’s a partnership program to equip managed service providers (MSPs) and managed security services providers (MSSPs) with SonicWall’s extensive threat intelligence, tools, and resources to enhance security and business growth.
Why should I join the SonicWall Service Provider Partner Program?
Successful partnerships are built on a foundation of collaboration and trust. The enhanced SecureFirst Partner Program and Service Provider overlay was developed from actively listening to our partner community.
• Thrive and excel in your respective industries and your unique business model. Choose your level of engagement with SonicWall for competitive pricing and increase profitability and efficiency for “ease of doing business”.
• Grow with aggressive discounting and investments in new service levels, enhanced flexibility, dedicated support and exclusive access to learning tools at SonicWall University.
• Joining the program provides access to subscription-based pricing, seamless partner collaboration, and an opportunity to grow your business in a secure, simple and profitable manner.
• No terms, no minimums monthly program with invoicing in arrears based on usage. Plus, you receive additional benefits of being a SonicWall SecureFirst partner.
• SonicWall is on your team. We live our “outside-in” approach every day, listening to our partners and driving mutual success to help grow your business. Together, our possibilities are boundless!
What are the key features of the program?
The program offers tailored partnership options, flexible pricing, automated provisioning, personalized support, unified visibility, exclusive training, and tiered technical support.
What are the eligibility and requirements for joining?
The first step is joining the SonicWall Secure First Program. As a velocity or mastery partner in good standing, who meets the specific requirements outlined in the MSP-MSSP Program Blueprints.
Eligibility includes demonstrated core capabilities in Managed Security Services, provision for Level 1 and 2 Technical Support and the desire to grow your MSP-MSSP business with us by your side!
How can I sign up to be a Service Provider Partner with SonicWall?
There has never been a better time to be a SonicWall Partner, if you are not yet a SonicWall Secure First Partner, your first step is to register now.
If you are already a SecureFirst Partner and would like to opt in to be a Provider Partner as well, please refer to the Service Provider Program page to start the process.
Can new partners join the Service Provider Program?
Yes, the review of core capabilities applies to new partners and those already a member of the SecureFirst program, allowing new entrants to join the program.
How does the pricing work within the program?
The program offers flexible pricing options and exclusive access to monthly and annual subscription pricing which allows for customization to suit your business needs.
What training and support can I expect as a SonicWall Service Provider partner?
SonicWall Provider Partners will receive tailored content and training for sales and technical staff, deal registration protection, co-selling support, and access to Tier 2 Premier Technical Support for Powered Plus and Platinum Tier members.
Are there any specific technical support and collaboration features?
Yes, there is unlimited access to the online knowledge-base and support tools, plus engagement through the web, email, and phone, as well as unlimited access to standard support.
Are there any specific program requirements?
Yes, partners must have an established NOC or SOC for providing managed security services and transparent end-customer transactional POS reporting.
What is meant by being a partner in good standing with SonicWall SecureFirst Program?
It means maintaining compliance with the terms, conditions, and requirements of the SonicWall SecureFirst Program, ensuring a successful and ethical partnership.
What does “Secure, Simple, Profitable” mean?
There has been a shift in the needs of how vendors support partners and partners support customers. We have listened to your needs, and we have answered accordingly. Customer demand business outcomes, integrated solutions and seamless experiences. We want to help drive our boundless cybersecurity portfolio to keep you and your customers safe and protected, while providing flexibility in consumption and services models. Additionally, we intend to reduce time and complexity and maximize value. Our Provider Partner option highlights our commitment to providing security and an effortless way to grow your business through a simple and profitable partnership model.
Are there any additional technical support tiers available?
Yes, the Powered Plus and Platinum tiers provide access to Tier 2 Premier Technical Support and a dedicated Services Account Manager (SAM).
What is the process for handling Level 1 Technical Support calls on behalf of SonicWall?
Partners in the Provider Program must be able to handle Level 1 Technical Support calls with a minimum of 8x5 coverage as part of the Contract Service Management.
What are MDF and ‘accrued MDF’ at the Powered Plus tier?
Marketing Development Funds (MDF) and accrued MDF at the Powered Plus tier offers additional financial support and opportunities for co-selling and co-marketing your services.
MDF Funds support SonicWall/Partner Demand generation activities. For 2024 it will be enhanced with a simpler process, improved tools and capabilities, strategic partnerships, with added Vendor support.
Now you will have the opportunity to utilize both proposals based MDF with increased investment as well as Guaranteed MDF on approved sales and marketing activities.
As the Service Provider option is an overlay to the SecureFirst Program it would associate with which tier you qualify. For example, Velocity Silver Protect Partners earn 1% based on proposal based MDF requests, Mastery Gold Powered Partners earn 2% accrued MDF; and Mastery Platinum Protect + earn 3% accrued MDF. We want to support you in growing your business as our partnership grows.
What kind of visibility and control is offered through Capture Client?
Capture Client provides unified visibility and management across your customers’ security environment, streamlining control and monitoring within the program.
How do SonicWall’s Threat Intelligence and RTDMI technology contribute to the program?
SonicWall’s extensive Threat Intelligence and RTDMI technology provide real-time insights and protection, empowering you to offer best-in-class security to your clients.
What does the assigned Solution Architect offer in the Powered Plus tier?
The assigned Solution Architect is there for partner development and co-selling, adding a layer of expert support and collaboration.
What is the significance of automated provisioning, billing, and license management via MySonicWall?
Automation via MySonicWall simplifies these processes, allowing you to focus more on your core business and less on administrative tasks.
What are deal registration protection and co-selling support?
These features provide protection for your registered deals and support in co-selling SonicWall solutions, enhancing your selling opportunities and collaboration with SonicWall.
Are there FAQs for the MSP-MSSP Monthly Feature?
Yes. See the Service Provider Monthly Feature page in our knowledge base.
Already a SecureFirst Partner? Join our Provider Program today!
Feel free to contact us if you have any questions or require further information. We’re here to support your success!
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