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There are times when a virus, trojan or malware is not blocked by the SonicWall. This might either be a new signature that has not been added to our Database, or a variant of an existing signature. In both cases, the traffic will make it through the firewall without being scanned for signature matches. In other cases, the block caused by the GAV service might be a false positive where the firewall thinks the traffic closely resembles an existing signature and blocks it as a preventive measure.�This article describes how to submit Virus/Trojan/Malware samples to the Gateway AntiVirus team for analysis. This applies to false positives with IPS as well.
In order to investigate this issue our engineering team will require a sample of the Virus/Trojan/Malware or a unique identifier like an MD5 file checksum. Here's how to provide a sample for a Virus/Trojan/Malware or false positive:
NOTE: This page can also be accessed directly at the following link: https://www.mySonicWall.com/report/ReportIssues.aspx
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