Troubleshooting "Report could not be generated" message

This article covers Analyzer not generating reports.

Verify whether the Analyzer settings on your SonicWall appliance are correct:

• Log into the SonicWall appliance.
• Navigate to the Log > Analyzer page (5.9 or later firmware only, 5.8 firmware uses the Log>Syslog page).
• In the Syslog Servers section, verify the IP address and port (default: 514) of the SonicWall Analyzer server.
• Make sure Enable Analyzer Settings checkbox is checked.

Logging Level and Logging Categories in SonicWall

• In the SonicWall GUI, go to Log > Settings (5.9 or newer firmware; 5.8 firmware uses Log>Categories).
• Set Logging Level to Informational. Setting this option would enable the SonicWall to create required logs.
• Check the required categories under Syslog. Categories thus enabled would be sent to the Syslog or Analyzer server.

Verify that the Date & Time settings on the SonicWall appliance and on the Analyzer Server are correct

• In the Sonicwall GUI go to System > Time.
• Make sure Time, Date and Time Zone are correctly set.
• In Analyzer Time settings can be found at General > Status under the UTM tab (Reports in older versions).

 SonicWall Appliance settings in Analyzer server

• Start and login to the SonicWall Analyzer server. The Status page appears.
• Select a unit in the left pane of the SonicWall Analyzer UI under the Firewall tab.
• Right-click on the unit and select Modify Unit from the pop-up menu.
• In the Modify Unit window verify the Username, Password, IP address, HTTPS port, and Serial Number.
• Note: If the Sonicwall Appliance HTTPS management Port (default: 443) has been modified, then make appropriate changes in the Management Port field.