Alerts in AMC for Effective Appliance Management

The Alerts feature helps manage appliances by allowing administrators to spot and resolve issues before they impact users. It provides timely notifications and performance insights to ensure a smooth user experience. Initially, the Alerts feature is now available standalone appliances to improve user visibility.

The Alerts system uses a threshold-based mechanism to generate alerts and SNMP traps when predefined thresholds are exceeded, or specific events occur. This keeps administrators informed of issues for timely investigation and resolution. Administrators must acknowledge alerts before they can be cleared, making sure that all notifications are addressed.

Administrators have the flexibility to customize the types of alerts generated based on their specific needs and operational priorities. When configured by the administrator, the Secure Mobile Access (SMA) can send these alerts directly to specified email addresses, ensuring that the right team members are informed in real time.

The standalone appliances support the following types of alerts:

• License usage: Alerts about the usage of email user licenses and signals elevated usage of user licenses.

• Memory usage: Alerts when memory usage is critically high.

• CPU usage: Indicates excessive CPU resource consumption.

• Disk usage: Alerts administrators about nearing disk capacity.

• Swap usage: Alerts when swap memory is used excessively.

• Internal network usage: Alerts you of a significant increase in internal network traffic, indicating increased activity or potential issues.

• External network usage: Alerts when external traffic surpasses normal limits, requiring immediate attention to avoid service disruptions.

• License expiration: Alerts when licenses are approaching their expiration date or if a license has lapsed.

• Certificate expiration: Alerts when a security certificate is nearing its expiration date and when it is no longer valid.

• Spike license activated: Confirms that a Spike license is now active, unlocking specific functionality.

• Spike license remaining: Alerts about the remaining usage time or duration left on the Spike license for effective management.

When an appliance is managed under the control of a CMS, the alert feature is disabled in the standalone appliance. The CMS manages alert notifications centrally, ensuring a streamlined communication process for those utilizing the system.

Topic

• Configuring and Accessing Alerts on the AMC