Secure Mobile Access 12.4 Connect Tunnel User Guide

Technical Documentation>  Connect Tunnel Client for Windows>  Troubleshooting Connect Tunnel>  Using Logs
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Using Logs

The following instructions show how to respond to an administrator request to print debug logs, reproduce a problem, or download logs for any reason.

  1. To enable logging, click on Advanced Settings.

  2. Click the General tab.
  3. Clear the existing logs by clicking Clear Logs.
  4. Set Logging levels to Information / Debug enabling / Packet Capture.

  5. Click OK, and let the log run for the specified time. Logs are named according to the formula:

    ConnectTunnel-YYYYMMDD_at_HHMMSS.ZIP.

  6. When you want to export a log, navigate to the Connect Tunnel Advanced Settings tab.
  7. Click Export Logs.
  8. Click OK.