• Secure Mobile Access 12.4
• Introduction to Connect Tunnel
  • About Connect Tunnel
  • Guide Conventions
  • Resources Available from Connect Tunnel
  • Downloading and Installing Connect Tunnel
• Connect Tunnel Client for Windows
  • Launching VPN Connection
  • Launching VPN Connection using Network Logon
  • Launching VPN Connection using Always-ON VPN (AoV)
  • Launching VPN Connection using Device VPN
  • Using Connect Tunnel
    • Viewing Connect Tunnel Status
    • Logging into Connect Tunnel
    • Choosing a Login Group
    • Processing Server Certificates
    • Disconnecting from Connect Tunnel
  • Customizing Connect Tunnel
    • Viewing Current Settings
    • Connecting to a Different VPN
    • Configuring Split Tunnel Mode
    • Configuring a Device VPN connection
    • Updating the Connect Tunnel Application
  • Provisioning of Connect Tunnel using SCCM or Intune
    • Support for using default browser for SAML Authentication
  • Troubleshooting Connect Tunnel
    • Unable to Connect
    • Troubleshooting ESP
    • Unable to Access Resources or the Internet
    • Using Logs
    • Installation Fails
    • EPC Zone Classification doesn't work as intended
    • OpswatWrapper Init Error
• Connect Tunnel Client for macOS and Linux
  • System Requirements for MacOS
  • System Requirements for Linux
  • Starting Connect Tunnel
    • Connect Tunnel on macOS
    • Connect Tunnel on Linux
    • Specifying a Login Group
    • Connecting to a Different VPN
    • Quitting Connect Tunnel
  • Managing Configurations
    • Viewing Connect Tunnel Settings
    • Deleting a Configuration
      • Editing Connect Tunnel Settings
    • Creating a New Configuration
    • Selecting the Advanced Button
    • Advanced Options
    • Credential Caching/Secure Network Detection
  • Processing Server Certificates
  • Configuring Proxy Server Settings (Linux Only)
  • Troubleshooting
    • Unable to Connect VPN
    • Troubleshooting ESP
    • Unable to Access Resources or the Internet
    • Unable to Access Resources on Linux
• SonicWall Support
  • About This Document

Installation Fails

When the installation fails with the following error:

Service "SonicWall Secure Mobile Access" (SnwlVpn) failed to start. Verify that you have sufficient privileges to start system services.

The error is occurred due to corrupted MS Visual C++ 2015-2019 runtime on the windows machine.

To repair MS Visual C++ runtime

1. Uninstall MS Visual C++ 2015-2019 runtime (both x86 and x64).

2. Install the latest runtime from https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0.

3. Restart the computer.