How do I collect SonicWall product diagnostic information?

11/10/2021 4 People found this article helpful 183,904 Views

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Description

SonicWall products include diagnostic and log collection methods that assist in the process of troubleshooting an issue. Select from the following articles to learn more about collecting appropriate information that can be used to self-diagnose or when sending to SonicWall's support team.

Firewall:

• How can I download required tech support files (TSR, Settings, GUI Logs, Trace Logs)?

Capture Client:

• How do I send Capture Client TSR to tech support?
  
• How to collect technical support report from a MAC OS for Capture Client?
  

Secure Remote Acess:

• How can I download tech support report (TSR) and configuration file from an SRA appliance?
  

Secure Mobile Access:

• How To get HTML5 logs for SonicWall technical support?
  
• How To enable and export debug logs?
  

Email Security:

• How do I download technical support package and snapshot backup file?
  
• How can I download TSP (Technical Support Package) log file from SonicWall Email Security device?
  

Management and Reporting:

• How to download tech support reports from SonicWall GMS and SonicWall Analyzer?
  
• How to download tech support reports from SonicWall Analytics?
  

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Categories

• Firewalls > TZ Series
• Email Security > Email Security Appliance
• Secure Mobile Access > SMA 1000 Series
• Management and Reporting > GMS