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- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
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- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
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How do I collect SonicWall product diagnostic information?
11/10/2021 
2 People found this article helpful
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Description
SonicWall products include diagnostic and log collection methods that assist in the process of troubleshooting an issue. Select from the following articles to learn more about collecting appropriate information that can be used to self-diagnose or when sending to SonicWall's support team.
Firewall:
Capture Client:
- How do I send Capture Client TSR to tech support?
- How to collect technical support report from a MAC OS for Capture Client?
Secure Remote Acess:
Secure Mobile Access:
Email Security:
- How do I download technical support package and snapshot backup file?
- How can I download TSP (Technical Support Package) log file from SonicWall Email Security device?
Management and Reporting:
- How to download tech support reports from SonicWall GMS and SonicWall Analyzer?
- How to download tech support reports from SonicWall Analytics?
Related Articles
- Supported Public Cloud Servers/Instance Sizes on SonicWall NSv Series Models
- Why do I need a Support Services Reinstatement?
- How can I configure a VPN between a SonicWall firewall and Microsoft Azure?
Categories
- Firewalls > TZ Series
- Email Security > Email Security Appliance
- Secure Mobile Access > SMA 1000 Series
- Management and Reporting > GMS
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