Installing Microsoft Office 2013 or Microsoft Office 365 fails with error: "Error Code 30174-4"

Installing Microsoft Office 2013 or Microsoft Office 365 fails with error: "Error Code 30174-4"

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

This issue is due to the way that Background Intelligent Transfer Service (BITS) and the Gateway AV work together. To resolve this issue complete the following steps.

1) Log in to the  SonicWall Management GUI.
2) Navigate to  Manage | Security Services | Gateway Anti-Virus.
3) Click on the Configure Gateway AV Settings button.
4) Check the box beside "Enable HTTP Byte-Range Requests with Gateway AV" as seen in screenshot below.
5) Scroll to the bottom of the screen and click on OK.



It should be now possible to install Microsoft Office 2013/365 now.

 

Resolution for SonicOS 6.2 and Below

The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.

This issue is due to the way that Background Intelligent Transfer Service (BITS) and the Gateway AV work together. To resolve this issue complete the following steps.

1) Log in to the  SonicWall Management GUI.
2) Navigate to Security Services | Gateway Anti-Virus.
3) Click on the Configure Gateway AV Settings button.
4) Check the box beside "Enable HTTP Byte-Range Requests with Gateway AV" as seen in screenshot below.
5) Scroll to the bottom of the screen and click on OK.



It should be now possible to install Microsoft Office 2013/365 now.