How can a partner claim an asset manually under their partner account?

Claiming customer assets offers several advantages for partners, such as simplifying renewal cycles and designating the partner as the Security Notification contact within MySonicWall. This process is an important means of establishing the partner’s status as the incumbent provider to their customer. This article details how partners can claim an asset under their partner account as well as how to confirm existing asset claims.

1. Partners can login to their MySonicWall  account .
   
2. Navigate to Product Management |Product Claims.
   
3. On the top right click “+” symbol to claim the assets.
   
4. The system will ask for the serial number of the asset that needs to be claimed (Serial number is a unique code for the Firewall).
   
   Once the product claim is completed, the serial number and the expiry dates will be visible under claimed products.

5. Successfully claimed products can be viewed in the Product Claims section of the partner mysonicwall.com account. Renewal reports based on claimed assets can be pulled at the bottom of this same page.
   
   

NOTE: If the asset is already claimed by a different partner, this option will not work. The partners should call SonicWall customer service to transfer the claim. Please reach out to Sales for assistance with any bulk claim requests by emailing sales@sonicwall.com