Creating a Customer Service Request

To create a Customer Service request

1. Login to SonicWall Unified Management.

2. Navigate to Admin Settings > Support & Resources > Customer Support Case tab and click Submit Case under Customer Service Requests.

   

3. Select a Product from the drop-down menu or enter a Serial Number for which you want to create a customer service request.

   You can search for required the product with in the drop-down menu.

4. Provide the problem details:

   • Enter a title of a problem
   • Enter problem description
   • Enter the Environment details under which problem occurs
   • Add attachments to the request
   • Select the Problem Area, Registrations, Licensing, MSSP

   

5. Click Submit.

   

   Ticket is submitted and shows the Confirmation Number to tack the request.

6. Click Done.