ConnectWise Manage (Legacy)

You access the PSA Hub on the Unified Management | Admin Settings > Third-party Integrations > ConnectWise Manage (Legacy) page.

ConnectWise Manage is a professional services automation platform dedicated in automating business processes. The Services Provider would like to manage the professional services for SonicWall products via standard PSA platforms like ConnectWise Manage. This solution allows the service provider to synchronize the SonicWall products alerts information to ConnectWise Manage, allowing them to manage the customers via the PSA platform.

This document describes how Unified Management helps integrate product and services consoles with ConnectWise Manage (CWM) through Unified Management. This integration helps automate the invoicing and billing of security services for service providers via ConnectWise Manage. In addition, the integration automates the creation and processing of service tickets within ConnectWise Manage, including the automatic closure of tickets when alerts are closed in the product consoles. For more information about the integration, refer to KB article, ConnectWise Manage (Legacy) Integration - Frequently Asked Questions.

To start integration with Unified Management, refer to ConnectWise Manage (Legacy) Integration Guide.