PAYG Installation Errors

Insufficient Interfaces

When less than two network interfaces are assigned to the EC2 instance the following error message appears on the console:

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NSv requires at minimum 2 ENI, power down and add addition ENI

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Unable to Contact Provisioning Service

When the EC2 instance cannot contact the provisioning service, the following error message appears on the console.

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Cannot contact provisioning service, check that Internet access is provided

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To resolve this error, check

• Does the EC2 instance have a public IP (Elastic IP) assigned?
  • If not, is it configured to access the Internet by way of an Internet gateway?
  • If the virtual machine is not configured to access the Internet on initialization, then it is not able to acquire a serial number.
    • After initialization the EC2 instance can be isolated again.
• Check that the security group is not blocking access to Internet.
  • If it is, then the customer should enable access temporarily.
  • If they wish to restrict it, then use the IP address associated with instanceregister.soniccore.cloud.eng.sonicwall.com.