• Network Security Manager 2.4.0 On-Premises System
• About Network Security Manager
  • About NSM
  • About the System Option
  • Conventions
    • Guide Conventions
    • UI Conventions
  • Related Documents
• Dashboard
  • System Information
  • CPU Usage
  • Memory Usage
  • Network Interfaces
  • Disk Usage
  • Active Users
• Settings
  • Licenses
  • Administration
  • Time
    • Setting Time
    • Adding an NTP Server
    • Deleting an NTP Server
  • Certificates
  • Common Access Card (CAC) Authentication
  • Diagnostics
    • Diagnostics Tests
    • Tech Support Report
  • Firmware and Settings
  • Backups/Restore Feature
    • Configure a Scheduled NSM File System Backup
    • Configure a Scheduled NSM File System Backup via SCP
    • View NSM File System Backups
    • Create a NSM File System Backup
    • Create SCP of a NSM File System Backup
    • Import a NSM File System Backup
    • Export a NSM File System Backup
    • Delete a NSM File System Backup
    • Restore NSM to a File System Backup
    • Backup/Restore NSM using Safemode
  • Zero Touch
  • Shutdown/Reboot
  • Closed Network
• Network
  • Settings
  • Interface
  • Routes
• System Monitor
  • Settings
  • Live Monitor
  • Process/Service Monitor
  • System Report
• High Availability
  • Status
  • Settings
  • Advanced Settings
  • Virtual IP
  • HA Modes and Terminologies
  • Backup/Restore in High Availability Setup
    • Configure a Scheduled Backup in High Availability Setup
    • Restore Feature in High Availability Setup
• NSM Management Console
  • Upgrade Instructions using Upgrade Package
  • Upgrade Instructions without Upgrade Package

Tech Support Report

When you have issues, you can create a Tech Support Report (TSR) directly from NSM. It includes all the data needed for SonicWall Support to help you. Navigate to System | Settings > Diagnostics and select the Tech Support Report tab.

Below are the configurations in Tech Support Report:

• Log Rotation Size - Set the Log Rotation Size for the data to be included in the TSR information. The maximum size allowed is 100 MB.

• Include Logs - Enable this switch to include the logs in your TSR.

• Full Logs - Enable this to include all the log files (current and all rotated) for the selected services.

• Services - Select "All Services" from this drop-down to include logs from all the services to your TSR or select specific services from this drop-down list for which you want to view the logs in your TSR.

• Download TSR - Click Download TSR to download the Tech Support Report and submit the information in the TSR to SonicWall Support.