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SonicWall製品の診断情報を収集する方法

12/09/2021 1 People found this article helpful 65,668 Views

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    Description

    SonicWall製品には、問題のトラブルシューティングのプロセスを支援する診断およびログ収集方法が含まれています。自己診断またはSonicWallのサポートチームへの送信に使用できる適切な情報の収集について詳しくは、以下の記事から選択してください。

    Firewall:

    • テクニカルサポートに必要なファイルのダウンロード方法について(TSR、設定ファイル、ログ、トレースログ)

    Capture Client:

    • How do I send Capture Client TSR to tech support?
    • How to collect technical support report from a MAC OS for Capture Client?

    Secure Remote Acess:

    • SMA100製品からTSR(Tech Support Report)や設定ファイルをダウンロードするにはどうすればいいですか?

    Secure Mobile Access:

    • RA/SMA100シリーズ:HTML5 デバッグログの取得方法について
    • SRA/SMA100シリーズ:デバッグログの有効化とエクスポート方法について

    Email Security:

    • How do I download technical support package and snapshot backup file?
    • How can I download TSP (Technical Support Package) log file from SonicWall Email Security device?

    Management and Reporting:

    • SonicWall GMSおよびAnalyzerにおける、テクニカルサポートレポートの収集手順に関して
    • SonicWall Analyticsにおけるテクニカルサポートレポートのダウンロード手順に関して

    Related Articles

    • SonicWallのVPNクライアントのWindows 11対応
    • Gen7装置において、詳細帯域幅管理はどのように設定しますか?
    • オンライン移行ツールを使用して、Gen7設定ファイルを作成する手順

    Categories

    • Firewalls > TZ Series
    • Email Security > Email Security Appliance
    • Secure Mobile Access > SMA 1000 Series
    • Management and Reporting > GMS

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