• Secure Mobile Access 12.4
• Using Secure Mobile Access WorkPlace
  • WorkPlace Overview
  • WorkPlace Lite
  • Access Methods and Resources
    • Managing App based One-Time Password
  • Logging into WorkPlace
    • Changing Your Password
    • Entering Credentials Using the Virtual Keyboard
  • Logging out of WorkPlace
  • The Network Explorer Page
  • Accessing Network Resources
    • Using Shortcuts
      • To Access a Resource Using a Shortcut
      • To Configure Custom Links
    • Using the Intranet Address Box
      • Accessing Web Resources Using the Intranet Address Box
      • Accessing Network Resources Using the Intranet Address Box
      • Accessing Terminal Servers Using the Intranet Address Box
    • Using Bookmarks
      • Adding Bookmarks
      • Reordering Bookmarks
      • Editing Bookmarks
      • Deleting Bookmarks
  • Options Using HTML
    • Overview
    • RDP Using HTML
      • Keyboard Support for RDP
      • Copy and Paste in HTML RDP
  • Working with Folders and Files
    • Using the Network Explorer
      • Displaying the Network Explorer Page
      • Working with Folders
        • Viewing the Contents of a Folder
        • Creating Folders
        • Renaming Folders
        • Downloading a folder
        • Copying Folders
        • Cut and Paste a Folder
        • Deleting Folders
      • Working with Files
        • Opening Files
        • Downloading Files
        • Uploading Files
        • Renaming Files
        • Copying Files
        • Cut and Paste Files
        • Deleting Files
  • Secure Endpoint Manager (SEM)
    • Supported Operating Systems and Browsers
    • Installing Secure Endpoint Manager
    • Setting up the Secure Mobile Access Connect Agent
      • Proxy Configuration
      • Logs
      • Exporting logs in SEM
      • Browser Warning
      • End Point Control (EPC)
      • Personal Device Authorization(PDA)
  • Troubleshooting
    • Viewing Connection Status Information
    • Viewing Security Zone Information
    • Troubleshooting Tips
      • Troubleshooting Full Network Access Problems
      • Troubleshooting Agent Provisioning or Activation Problems
• SonicWall Support
  • About This Document

Troubleshooting Full Network Access Problems

If you are having trouble connecting to your network resources with full network access, see if your problem is addressed in the following list of troubleshooting tips. If the problem persists, contact your system administrator.

• If you use a personal firewall, you must configure the firewall before you can access your network resources. To do this, configure the firewall to allow ngvpnmgr.exe to access the Internet, and add the remote network’s host name or IP address as a trusted host or zone. For more information, contact your system administrator.
• Depending on how your administrator has configured WorkPlace, your local network resources may be unavailable when you are connected to the VPN. If you are unable to access a local network resource, such as a network printer, quit the access agent or log out of WorkPlace and then try again.
• If you receive an error message indicating that the tunnel could not be established, contact your system administrator for more information.
• If you have full network access, you will see an icon in the taskbar notification area. If the access agent stops running or if you experience an interruption in service, a connection-status alert appears above this icon. The information displayed in this alert may be helpful in troubleshooting the problem.