Secure Mobile Access 10.2 User Guide

Accessing Virtual Office Resources

Remote network resources can be accessed in the following ways:

  • Using a standard Web browser – To access network resources, you must log in to the Secure Mobile Access portal. After authenticated, you might access intranet HTTP and HTTPS sites, offloaded portals, Web-based applications, and Web-based email. In addition, you might upload and download files using FTP or Windows Network File Sharing. All access is done through a standard Web browser and does not require any client applications to be downloaded to remote users’ machines.
  • Using the NetExtender Secure Mobile Access client – The SonicWall Secure Mobile Access network extension client, NetExtender, is available through the Secure Mobile Access Virtual Office portal through an ActiveX control or through standalone applications for Windows, Linux, and Mac OS X platforms. To connect using the SMA client, log in to the portal, download the installer application and then launch the NetExtender connector to establish the SSL VPN tunnel. See About the Virtual Office Web Interface. After you have set up the SSL VPN tunnel, you can access network resources as if you were on the local network.

    The NetExtender standalone applications are automatically installed on a client system the first time you click the NetExtender link in the Virtual Office portal. The standalone client can be launched directly from users’ computers without requiring them to log in to the Secure Mobile Access portal first.

  • Using the SonicWall Mobile Connect appSonicWall Mobile Connect is an app for iOS, Android, Mac OS X, Windows 10, and ChromeOS that, like NetExtender, uses SSL VPN to enable secure, mobile connections to private networks protected by SonicWall security appliances. For information about installing and using SonicWall Mobile Connect, see the SonicWall Mobile Connect User documentation available at the Technical Documentation portal: https://www.sonicwall.com/support/technical-documentation/.

For secure remote access to work as described in this guide, the SonicWall SMA security appliance must be installed and configured according to the directions provided in the Getting Started Guide for your model.

If your Administrator has Remediation enabled, the warning message “Access is denied by Geo IP & Botnet Filter” displays when attempting to accessing remote network resources. A browser window is automatically opened to display a CAPTCHA picture and entry field. You must complete remediation within the specified time limit before you can login. Refer to the SonicWall Secure Mobile Access Administration documentation for details.

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